schedule - Live Online Training OR LIVE IN CLASSROOM for DEDICATED GROUP OF 5+

How to Deal with Difficult Clients

Event Start Date: 11/15/2017 10:00 AM

Event End Date: 11/16/2017 2:00 PM

Average Rating:

Click here to create or view existing reviews.

This course is available to be streamed live online
Email Me A Reminder About This Event:
Email Me!
Sign Up To This Event
There are currently 20 spaces left.
Cost per place: CAD $600.00
When you purchase 3 or more places, the cost per place is reduced to: CAD $400.00 each.


This training is customized for employees who are dealing with internal and/or external clients.

• Discover and put into practice the rules of intervention with a difficult client
• Identify types of perceptions and the impact on behaviour
• Draw a list of communication techniques in order to defuse difficult situations
• Establish a link between Conflict Resolution and dealing with a difficult client

• The transformation process geared toward the client
• “Reactive” behaviour versus “Proactive” behaviour
• Personality, character and trust
• How we see others
• Basic principles of communication
• The 7 steps of constructive communication
• Communication barriers
• Dealing with a critical situation
• Conflict resolution
This workshop consists of theoretical sessions and practical exercises. 
An “experiential” approach is an integral part of the unfolding of this workshop by way of sub-group 
exercises, lectures and plenary sessions as well as individual introspection work.

Participants will be better able to recognize and deal with difficult clients.
Related Events
Expert Facilitator
  • MBE

What is live online training (LOT) and how do we do it so well?

Convinced you need an in-person class? Not comfortable with the idea of learning “online”? So were some of our students – until they attended one of our classes. We offer an extensive schedule of live, instructor-led online classes. Our instructor-led online classes allow you to attend a class from home or the office without the need to travel.
When you register for one of our instructor-led online courses you will receive:
Expert instruction from a live instructor who will guide you through the course material. This is not recorded eLearning, but a live, hands-on, interactive class. The only difference is that you and your instructor are not in the same room!
All of your course materials are shipped directly to your home or office.
Six months of post-class email support from an instructor.
Retake your class for free at any time in the future.
Access to our state-of-the-art online classroom which allows you to see and hear everything the instructor does. You can also ask questions using voice or chat at any time during the class, hear fellow student’s questions and even share your work with your instructor if you need assistance.

The best part about our instructor-led online classes is that they are guaranteed to run, even if you are the only student enrolled in the class! We are so confident your will completely enjoy your class experience that we offer a complete money-back guarantee if you are not completely satisfied. See commonly asked questions about our live, instructor-led online classes or watch a short demonstration of how our live, instructor-led online classes work.When we're talking about an online classroom, we mean a synchronous environment with a leader and participants in multiple locations speaking and interacting with one another at the same time, much as they would in a physical classroom. Participants can raise their hands, take surveys or tests, and participate in learning activities in a number of different ways. Audio is included in some products through Voice over IP, although some products provide only the collaboration and information-sharing tools and a phone is used for audio. What are the similarities and differences?  Our training organization has been using live, online training for over four years and our experience indicates that moving from the traditional classroom environment is not a difficult task. We train both employees and customers using this technology. READ MORE>

  Still not convinced, why not bring our course to your site with Onsite Training.  Private Group Training At Your Site
Youlearnforless specializes in providing expert training at your site for groups as small as 3 people.  Setup for most of our courses is usually simple and straight-forward and our staff guides you through the entire process. If your staff is geographically dispersed, or if you have fewer than 3 people to train, our Instructor-Led online course delivery may also be an option for your group (see above.) 
We’ve delivered training for many Fortune 500 companies – request an onsite training price quote.
View our full course catalog above.



Is your staff cyber aware


Is your technical staff cyber certified?