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schedule - Live Online Training OR LIVE IN CLASSROOM for DEDICATED GROUP OF 5+
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Conflict Resolution

Event Start Date: 6/27/2017 10:00 AM

Event End Date: 6/28/2017 2:00 PM

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This course is available to be streamed live online
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Cost per place: CAD $295.00

CONFLICT RESOLUTION

COURSE PLAN

TRAINING OBJECTIVE
The main purpose of this course is to provide individuals with the principles and skills necessary to effectively resolve conflicts in these times of change and globalization. Conflict, when not managed properly, can have a negative effect on the attainment of personal or organizational goals. In order to be effective in dealing with conflict, individuals need to recognize the potential causes of conflict and take the appropriate steps to prevent them from developing, or, if they escalate, deal with them using proven conflict resolution strategies.

ENABLING OBJECTIVES
As a result of taking this training, participants will learn how to:
- analyse conflict situations,
- choose the most appropriate strategy
- implement their choice                                 
- assess the strategy=s effectiveness
 
COURSE CONTENT
Session 1.  Analysing conflict
The goal of this session is to identify the characteristics of conflict situations, and to analyse specific variables. The variables include; the people involved, their culture and values, the nature of the conflict, the intensity of the situation, and the cause(s) of the conflict.
Session 2.  Choosing strategies for dealing with conflict
This session focuses on the Thomas-Kilmann Conflict Modes. This model shows that there are five basic ways to deal with conflicts, depending on the amount of cooperation and assertiveness used.
Session 3.  Implementing the strategy
The strategy chosen to be implemented appropriately. Your assumptions, reactions, culture, values, communication and ability to give and receive feedback have a great impact on your effectiveness.
Session 4.  Assessing effectiveness
In this session, you will learn how to determine the effectiveness of your conflict resolution skills. The content will focus on the outcome, the relationship between those previously involved in conflict, and the learning that has occurred.

METHODOLOGY
This course is comprised of lectures and practical exercises. An experiential approach is favoured in order to increase participants' learning. The Thomas Kilmann Conflict Mode instrument will be used by participants enabling them to discover their dominant style in conflict resolution.

  
 

What is live online training (LOT) and how do we do it so well?

Convinced you need an in-person class? Not comfortable with the idea of learning “online”? So were some of our students – until they attended one of our classes. We offer an extensive schedule of live, instructor-led online classes. Our instructor-led online classes allow you to attend a class from home or the office without the need to travel.
When you register for one of our instructor-led online courses you will receive:
Expert instruction from a live instructor who will guide you through the course material. This is not recorded eLearning, but a live, hands-on, interactive class. The only difference is that you and your instructor are not in the same room!
All of your course materials are shipped directly to your home or office.
Six months of post-class email support from an instructor.
Retake your class for free at any time in the future.
Access to our state-of-the-art online classroom which allows you to see and hear everything the instructor does. You can also ask questions using voice or chat at any time during the class, hear fellow student’s questions and even share your work with your instructor if you need assistance.

The best part about our instructor-led online classes is that they are guaranteed to run, even if you are the only student enrolled in the class! We are so confident your will completely enjoy your class experience that we offer a complete money-back guarantee if you are not completely satisfied. See commonly asked questions about our live, instructor-led online classes or watch a short demonstration of how our live, instructor-led online classes work.When we're talking about an online classroom, we mean a synchronous environment with a leader and participants in multiple locations speaking and interacting with one another at the same time, much as they would in a physical classroom. Participants can raise their hands, take surveys or tests, and participate in learning activities in a number of different ways. Audio is included in some products through Voice over IP, although some products provide only the collaboration and information-sharing tools and a phone is used for audio. What are the similarities and differences?  Our training organization has been using live, online training for over four years and our experience indicates that moving from the traditional classroom environment is not a difficult task. We train both employees and customers using this technology. READ MORE>

 
  Still not convinced, why not bring our course to your site with Onsite Training.  Private Group Training At Your Site
Youlearnforless specializes in providing expert training at your site for groups as small as 3 people.  Setup for most of our courses is usually simple and straight-forward and our staff guides you through the entire process. If your staff is geographically dispersed, or if you have fewer than 3 people to train, our Instructor-Led online course delivery may also be an option for your group (see above.) 
We’ve delivered training for many Fortune 500 companies – request an onsite training price quote.
View our full course catalog above.
 

 

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