Emotional Intelligence EQ
Event Start Date: 4/26/2017 10:00 AM
Event End Date: 4/27/2017 2:00 PM
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Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and
relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the
door, but it is your EQ, your ability to connect with others and manage the emotions of yourself
and others, that will determine how successful you are in life.
We have all worked with and listened to brilliant people. Some of them were great and… well,
some were not so great. The mean and the meek and all those in between can teach us more
than they realize. When we look at the truly extraordinary people who inspire and make a
difference you will see that they do this by connecting with people at a personal and emotional
level. What differentiated them was not their IQ but their EQ – their emotional intelligence.
A firm understanding of emotional intelligence and development of the skills associated with it
allow individuals to better recognize and manage their emotions. This leads to better
communication, reduced stress, more effective conflict resolution and more rewarding and
satisfying inter‐personal relationships.
This one‐day course is focused on raising your EQ by raising awareness and developing skills
that will give you the EQ edge.
How you will benefit:
• Understand what emotional intelligence means and the benefits using it;
• Explain the difference between IQ and EQ;
• Recognize the brain functions that influence (hijack) our emotions and behaviour and
how our emotional health and physical health are related;
• Identify the four intelligence quadrants;
• Understand and apply the five emotional intelligence competencies;
• Learn techniques to understand, use, and appreciate the role of emotional intelligence
in the workplace;
• Understand the different emotions and how to manage them by reframing events;
• Develop empathy skills;
• Create a personal vision statement and integrate EI into daily activities;
• Understand the difference between optimism and pessimism;
• Validate emotions in others and better manage inter‐personal relationships;
• Identify and minimize barriers to success.